The Illusion of High Reliability

From the Front Lines of Federal Destruction

A sharp, inside look at how broken systems, muddled data, and performative oversight hurt veterans and burn out good employees—and what it would take to fix it.

• Real stories from VA front lines—told with dry humor and receipts.
• Explains “The Data Lie”: bad inputs → bad dashboards → bad decisions.
• Practical reforms for accountability, staffing, and data validation.